Return & Refund Policy

At Portnova, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our return policy carefully before initiating a return.

1. Return Window

• You may return most new, unopened items within 7 days of delivery for a full refund
• We also offer extended return periods during holiday seasons

2. Eligible Items for Return

The following items can be returned:

• Unopened items in original packaging
• Defective or damaged products
• Wrong items delivered
• Items significantly different from description

3. Non-Returnable Items

Certain items cannot be returned:

• Personal care items and hygiene products
• Perishable goods
• Intimate or sanitary goods
• Customized or personalized items
• Digital products or software
• Items marked as non-returnable at the time of purchase

4. How to Return

To initiate a return:

1. Log in to your Portnova account
2. Go to "My Orders" and select the order containing the item you wish to return
3. Click "Return Item" and select your reason for return
4. Choose your preferred return method (pickup or drop-off)
5. Pack the item securely in its original packaging
6. Ship or schedule pickup as instructed

5. Return Shipping

• Free returns: Defective, damaged, or wrong items
• Customer responsibility: Change of mind or other personal reasons
• We recommend using a trackable shipping service for returns

6. Refund Processing

Once we receive and inspect your return:

• We will send you an email to notify you of the approval or rejection of your refund
• If approved, refunds will be processed within 3-5 business days
• Refunds will be credited to your original payment method
• Shipping charges are non-refundable (except in cases of defective or wrong items)

7. Exchanges

We offer exchanges for:

• Defective or damaged items
• Size or color exchanges (subject to availability)

To exchange an item, please follow the return process and place a new order for the desired item.

8. Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again
• Contact your credit card company (processing may take time)
• Contact your bank (processing delays may occur)
• If you've done all of this and still haven't received your refund, contact us

9. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with photos of the damage
• We will arrange for a replacement or full refund
• Return shipping will be free in these cases

10. Contact Us

For questions about returns and refunds, please contact us at:

By placing an order with Portnova, you agree to our Return & Refund Policy.